The Consumer Protection Act, 2019 came into force yesterday. Briefing the media about the new law through a video conference in New Delhi yesterday, Consumer Affairs Minister Ram Vilas Paswan said that this new Act will empower consumers and help them in protecting their rights through its various notified Rules and provisions.
He said the Act includes establishment of the Central Consumer Protection Authority, CCPA to promote, protect and enforce the rights of consumers. The CCPA will be empowered to conduct investigations into violations of consumer rights and institute complaints or prosecution, order recall of unsafe goods and services, order discontinuance of unfair trade practices and misleading advertisements, impose penalties on manufacturers or endorsers or publishers of misleading advertisements. Mr Paswan said, the rules for prevention of unfair trade practice by e-commerce platforms will also be covered under this Act. The gazette notification for establishment of the Central Consumer Protection Authority and rules for prevention of unfair trade practice in e-commerce are under publication.